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Help Center

Whether you're setting up your ChargeHub account, planning a road trip or troubleshooting a charge, we're here to help.

Knowledge Base

Browse our articles by topic to quickly find what you need.

Pay with ChargeHub

Pay with ChargeHub

Payment methods, pricing, session activation, and refunds.

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Membership

Membership

Everything you need to know about the ChargeHub Membership plan.

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Account creation

Account Creation

Create and manage your ChargeHub account and profile.

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Public Charging

Public Charging

Find stations, start or end a session, and troubleshoot on the go.

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App Features

App Features

Get the most out of the ChargeHub app — maps, trip planning, and more.

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Home Charging

Home Charging

Choose, install, and get the most out of your home charging station.

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More Resources

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Guides & Solutions

Various guides and solution articles for ChargeHub application features.

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Articles

Product updates and usage tips to get the most out of ChargeHub.

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Compatible Networks

Learn about activation in app and which networks are compatible.

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EV Driver FAQs

How do I troubleshoot common issues with the ChargeHub app?

To troubleshoot ChargeHub app common issues:

  • Update the app
  • Check internet connection
  • Restart the app
  • Reboot your device
  • Verify settings

For assistance, contact ChargeHub support via phone, email, or chat.

Where can I find a list of compatible charging stations?

The ChargeHub application provides an interactive map listing all public charging stations in North America. You can use the application's filters to display only those stations that are compatible with your vehicle, or those that can be activated via ChargeHub. The list of networks compatible with the application is also available on our website.

How do I report a malfunctioning charging station?

To report a malfunctioning charging station, you should contact the network operator or owner of the station. You can find the contact information on the details page of the charging station. Additionally, if you need further assistance, you can reach out to us via phone, email, or chat.

How do I report a bug or suggest a feature for the ChargeHub app?

To report a problem or submit a comment, contact the ChargeHub support team via the app or website. Several options are available:

  • Email
  • Phone
  • Live chat (available in the ChargeHub app)

See our contact page for opening hours and further details.

How can I get in touch to learn more about ChargeHub’s EV business solutions?

To contact us, please fill in the contact form and tell us which solution(s) you are interested in.