YOU MUST DOWNLOAD THE NEW APP (Shell app) AND SIGN UP AGAIN - the shell recharge app and your old login will not work. I discovered that after five attempts at resetting my password and driving away. I did get an email about the new app at the beginning of May but didn’t read it until now because… I already had the app from 2 years ago and I had only encountered one other shell recharge station in the wilds of Maryland (I think it was Maryland). I just noticed Charge hub seems to be able to activate. I never bother to check - I have so many charging apps.