Skip to main content

Frequently Asked Questions (FAQ)

Your Account

The ChargeHub Map

Charging Stations

Ordering with ChargeHub



Your Account

Do I need to create an account to use the ChargeHub charging stations map?

You can use the ChargeHub map without an account but, to access all the different features available with the ChargeHub map, you will need an account.


A few features only available with an account:

  • Add a new public charging station

  • Plan and save your trips

  • Add a charging station location to your bookmarks

  • Chat with other users

  • Report an issue

  • Add photos, comment, check-in

Will I receive a ChargeHub card?


You won’t receive a physical card after you created your account on ChargeHub. When you sign up on the website and download the app, you have everything you need to use ChargeHub.

How do I sign up for the ChargeHub network?

ChargeHub is not a charging network but a platform that aggregates all the electric vehicle charging stations in the United States and Canada in one place. It helps the electric car drivers find a charging station, plan their trips and interact with the community. With ChargeHub you can you find a level 2 or a level 3 charging station in a few clicks.

The ChargeHub Map

Will ChargeHub charging stations map remain free?

Electric car drivers will always be able to download the ChargeHub charging stations app and use the charging stations map for free.

Is the information available on ChargeHub verified?

When a user adds or updates the information about an electric car charging station, our team always verifies the information before it’s published. The user will receive a confirmation email within 48 hours after placing the request.

What do the green and red circles inside the markers mean?


When you see a marker with a green circle showing on the ChargeHub charging stations map, it means at least one port is available at that charging station location. A marker with a red circle means all the ports are busy at that specific charging station location.

How do I know if a charging station is available, busy or defective?

A non-networked station won’t have the green or red circle inside its marker. To know if it is available, check the charging station details page, if a user checked-in recently you can ask him if one of the ports is available or if he is leaving soon. You can also verify if someone reported an issue or wrote a comment to know if a charging station is defective. To help other users, check-in when you are at a charging station, write a comment or report an issue when it happens.

What do the different map markers mean?

There are 4 different markers:

charging station Light blue marker: Level 1 charging station

home charging Dark blue marker: Level 2 charging station

charging stations Yellow marker: DC Fast Charging Station (Level 3 charging station)

For more info about the different type of charging stations, check out our charging guide.

Can I add a new charging station on the ChargeHub charging stations map?

Yes, if you would like to add a charging public station to the ChargeHub map, the option add a station is at the top right of the map on our website and in the menu of our charging stations app. You will receive a confirmation email within 48 hours after placing your request.

How can I update the information available about a charging station?

To modify the information about a charging station, go to the details page of the charging station and click edit this information. You will receive a confirmation email within 48 hours after placing your request.

What is the difference between the ChargeHub App and the public charging networks (Ex: ChargePoint, SemaConnect, Circuit Electrique...) ?

The map on the ChargeHub App lists all the public charging stations across North America. That means our map is a search tool that enables the EV drivers to locate any public chargers from a simple mobile app or web browser. We do not install public charging stations. Our mission is to improve the charging experience of EV drivers by giving them access to all the information in one place.

Charging Stations

How do I know if the charging station connector is compatible with my vehicle?

All the charging stations on the ChargeHub website come with a SAE J1772 connector, which is compatible with all electric and plug-in hybrid vehicles in North America. Tesla cars are equipped with a different connector, but a Tesla - SAE J1772 adapter is included with every Tesla.

Why do I need a level 2 charging station if a charger was already included with my car?

The biggest advantage of owning a level 2 charging station is the ability to charge your EV up to five times quicker than with the car's charger (110V charger). This means that your vehicle will be fully charged every morning and that a short charge will allow you to go farther.

What differentiates a charging station from another?

Charging stations usually differentiate themselves in terms of power, cable length, aesthetic, and if they can be installed outside. In order to choose the right station, it's important to know your needs. We encourage you to read our guide on choosing your station to help you choose your station.

What do smart charging stations offer that the others don't?

Smart chargers give you access to a variety of functions that others do not. For example, some stations allow you to see your charging data, remotely start your charging, and control the access to your charger with an app on your smartphone.

How much power do I need my station to have?

The power needed depends on the power acceptance of your electrical installation or vehicle. You can check out this page to find out what is the optimal power suggested for your car. A 30A (7.2kW) charger is enough for most cars. A 40A (9.6kW) station might be useful in the long run, as future generations of EVs might have a higher power acceptance than current EVs.

How fast can I charge with a level 2 charging station?

Charging time depends on the vehicle being charged. In most cases, a 30A station allows you to charge up to five times faster than 110V charging, whereas a 40A station allows up to 7 times faster charging.

Can a level 2 home charging station be installed outside?

Most home charging stations are made for indoor and outdoor installation and work well from -30°C to 50°C (-22°F to 122°F). If you plan on charging outside, we recommend that you verify this aspect since some chargers are only made for inside purposes.

What is the ideal cable length?

We strongly suggest that you get a cable that is at least 18 ft. long so you can charge your car no matter how it is parked (front or behind).

Is it possible that my station might get stolen outside?

While stations installed outside are more easily stolen, especially portable models, most of them can be locked with a padlock to prevent it from being stolen. If you want to install your charging station outside, we highly recommend you to choose a station with an anti-theft feature.

What does the warranty cover on a home charging station?

Charging station warranties usually last three years and cover the charging station as well as its cables.

What should I do if I plan on charging in multiple locations? ex: house and cottage

Some station models are portable and can be plugged to avoid having to purchase a second charging station. You will need to have an outlet installed in every location in order to plug the station there.

Ordering with ChargeHub

How long is shipping with ChargeHub?

Depending on the selected shipping method, your station should arrive within 1 to 3 or 4 to 7 days, depending on the station.

How do I order my charging station?

On any ChargeHub product page, select the station model that you wish to purchase and order to be taken to the checkout. You will usually receive your station within three days after ordering. Once your station has been purchased, you can claim your government rebate, if applicable.


What are the available rebates in Canada for the purchase of a level 2 home charging station?

Some provinces offer subsidies for the purchase and installation of a level 2 home charging station:

How do I claim my rebate after purchasing my station?

To claim your rebate, you must fill out a government form and send it yourself. ChargeHub helps you through this process by sending you the relevant form with your station's order confirmation.


How do I install a level 2 home charging station

ChargeHub recommends that you get a master electrician to install your charging station. This is a requirement for receiving your government rebate on the installation.

What size breaker do I need for a level 2 charging station?

A breaker has to protect 120% of its charge. Therefore, its size depends on the amperage of your charging station. For a 30A charging station, you need a 40A breaker, whereas a 40A charger requires a 50A breaker. If you don't have enough space on your breaker panel, you can ask an electrician to reorganize your circuits or decrease the amperage of your charging station. We recommend that you contact an electrician for a safe installation.

What kind of cabling do I need to install a level 2 charging station?

For a 30A charging station with a NEMA 6-50 plug, the required cabling is a copper 8-2, while a 40A charger with a NEMA 14-50 plug requires a copper 6-3 or an aluminium 4-3 ACWU. We recommend that you contact an electrician for a safe installation.

How much does it cost to install a home charging station?

For a simple scenario where the breaker panel is in the same room as the charging station, you can expect a cost of around $250 for 1 hour of work. For a more complicated scenario where the breaker panel is in the basement and the charging station is outside, you might expect a cost of around $800-$900 for 5 hours of work. The only way to get an accurate estimate for your installation is by contacting an electrician. A rebate on the installation may also be available in your area.