The recognition is built on a single source: comments left by EV drivers in the ChargeHub app. Every comment related to the charging experience is reviewed by our analysts and classified based on the session outcome: whether the driver charged successfully, encountered partial issues, or left without charging. The result is a view of the charging landscape grounded not in what networks claim, but in what drivers actually experienced, station after station, throughout the year. (For a deeper look at how the methodology works, see our dedicated article.)
ChargeHub serves more than 1 million EV drivers each year across North America, with a roaming hub covering more than 160,000 charging ports in both the United States and Canada. The recognition program is grounded in this North American footprint, and the data behind it reflects the experience of drivers on both sides of the border.
The program made its first public appearance earlier this year, when ChargeHub recognized the Top Canadian Networks during the EV & Charging Expo in Toronto. The same methodology now applies to the US market, with the same source of truth: what drivers themselves report, day in and day out, at the stations they use.