For most Shell stations you must plug the connector in the car first and then starts the charge in the app. But some Shell stations are the opposite... Help others by sharing your experience in the "Comments" section. Please report steps taken for a successful start.
10 mins to install OpConnect and set up the account, plus 10 mins fighting with the AI phone number to start charge. Did eventually start.
kpnwizard
2 years ago
Will not read credit card or interface with charge hub app credit on phone. Does not start charging
Shell Recharge Solutions
2 years ago
Responding to Kyra Gardner Marsico's comment "I had a negative experience.": Hello,
I need further information in order to assist you. Can you please provide me with the station ID number or charger type? Please email us at Support@ShellRecharge.com and place this in your subject line: (STATION ID#)
Thanks you,
Support@ShellRecharge
Kyra Gardner Marsico
2 years ago
I had a negative experience.
Shell Recharge Solutions
2 years ago
Responding to annrust123's comment "I had a negative experience.": Hello,
We thank you for your patience as we work to resolve the problems at this site. A current ticket is open for this issue, and the appropriate parties are actively working towards a resolution. Again thank you for your patience during this time.
Support@ShellRecharge
annrust123
2 years ago
I had a negative experience.
nas83074
3 years ago
No way of ending the machine to stop. I picked the wrong one. It won’t let me change it.
nas83074
3 years ago
Charged successfully.
Sheila Grace Lane
3 years ago
The system went down just as I arrived. About an hour later I was able to use it. I don’t think I like the electric option.