Autel - Charlton Service Plaza Eastbound EV Charging Stations

Autel is a customer service horror show. I tried to charge here, and the charger kept kicking me out after 90 seconds or so. It was still charging me $2/a connection though. The Autel app gives 617-555-1212 as their customer service number. (That is the number for information for the 617 area code, and your cell phone will charge you money when you call it) When I finally got through to Autel, they claimed they just provide the equipment, and were not responsible for the credit card charge. They refused to tell me whose equipment it was to protect the “privacy” of the company who owned it. (After all even fraudsters need their privacy) I then called MassDOT. No Help there either. Thank gosh Amex cancelled the charge, but I wasted hours trying to find out who was responsible.

Charged successfully.

User sotokv has changed the information of this public charging location. The ChargeHub Team appreciates the contribution—thank you sotokv!

need the Autel app

Stopped last night. Station dead, no display, unable to charge :(

Wish two cars could charge on this machine. Had to wait. More CHAdeMO chargers needed in the world! Most of the Teslas were empty.

Charged successfully.

Charger did not worker even after reset from customer service.

Charger

evgo chademo is in front of convenience store by gas pumps. not near the tesla chargers which are on the other side of the lot