For most Shell stations you must plug the connector in the car first and then starts the charge in the app. But some Shell stations are the opposite... Help others by sharing your experience in the "Comments" section. Please report steps taken for a successful start.
Responding to stevehrl's comment "One CCS was being used, the other was offline. Went to Dodge dealer up the road. ": Hello,
I need further information in order to assist you. Can you please provide me with the station ID number or charger type? Please email us at Support@ShellRecharge.com and place this in your subject line: (STATION ID#)
Thanks you,
Support@ShellRecharge
stevehrl
2 years ago
One CCS was being used, the other was offline. Went to Dodge dealer up the road.