For most Shell stations you must plug the connector in the car first and then starts the charge in the app. But some Shell stations are the opposite... Help others by sharing your experience in the "Comments" section. Please report steps taken for a successful start.
Station ID 43373 appears online in the Shell Recharge app. However, when attempting to charge via the app, it times out and this message appears: “Error The server took too long to respond. Please try again.” Tried multiple times. The charger also does not respond to a Shell Recharge RFID card. Reported the issue to Shell Recharge customer support via email.
John325ci
3 years ago
I tried for 20 mins to get the level 3 chargers to connect. I tried using the Shell app and trying the ChargeHub App neither would connect. I was able to move over and use the level 2 charger. Worked immediately