Thank you for your feedback. I understand how frustrating it is when the charger doesn’t work properly, and I’m sorry for the trouble. I restarted the charger and upgraded the firmware to improve its performance. Please try using it again when you can. Also, please check these: The charging schedule or limit is off on your vehicle. The charging port is clean. The connector is firmly plugged in. Other users have had good transactions on this port. If you need any further assistance, please contact us at support@SWTCHenergy.com or through our support line at 1(844)-798-2438.