For most Shell stations you must plug the connector in the car first and then starts the charge in the app. But some Shell stations are the opposite... Help others by sharing your experience in the "Comments" section. Please report steps taken for a successful start.
Responding to Anonymous's comment "Station defective": Hello,
I need further information in order to assist you. Can you please provide me with the station ID number or charger type? Please email us at Support@ShellRecharge.com and place this in your subject line: (STATION ID#)
Thanks you,
Support@ShellRecharge