Frequently Asked Questions (FAQ)

You can use the ChargeHub map without an account but, to access all the different features available with the ChargeHub map, you will need an account.

A few features only available with an account:

• Add a new public charging station

• Plan and save your trips

• Add a charging station location to your bookmarks

• Chat with other users

• Report an issue

• Add photos, comment, check-in

Electric car drivers will always be able to download the ChargeHub charging stations app and use the charging stations map for free.

When a user adds or updates the information about an electric car charging station, our team always verifies the information before it’s published. The user will receive a confirmation email within 48 hours after placing the request.

There are 4 different markers:

Light blue marker: Level 1 charging station

Dark blue marker: Level 2 charging station

Yellow marker: DC Fast Charging Station (Level 3 charging station)

For more info about the different type of charging stations, check out our charging guide.

Yes, if you would like to add a charging public station to the ChargeHub map, the option add a station is at the top right of the map on our website and in the menu of our charging stations app. You will receive a confirmation email within 48 hours after placing your request.

To modify the information about a charging station, go to the details page of the charging station and click edit this information. You will receive a confirmation email within 48 hours after placing your request.

The map on the ChargeHub App lists all the public charging stations across North America. That means our map is a search tool that enables the EV drivers to locate any public chargers from a simple mobile app or web browser. We do not install public charging stations. Our mission is to improve the charging experience of EV drivers by giving them access to all the information in one place.

All the charging stations on the ChargeHub website come with a SAE J1772 connector, which is compatible with all electric and plug-in hybrid vehicles in North America. Tesla cars are equipped with a different connector, but a Tesla - SAE J1772 adapter is included with every Tesla.

The biggest advantage of owning a level 2 charging station is the ability to charge your EV up to five times quicker than with the car's charger (110V charger). This means that your vehicle will be fully charged every morning and that a short charge will allow you to go farther.

Charging stations usually differentiate themselves in terms of power, cable length, aesthetic, and if they can be installed outside. In order to choose the right station, it's important to know your needs. We encourage you to read our guide on choosing your station to help you choose your station.

Smart chargers give you access to a variety of functions that others do not. For example, some stations allow you to see your charging data, remotely start your charging, and control the access to your charger with an app on your smartphone.

The power needed depends on the power acceptance of your electrical installation or vehicle. You can check out this page to find out what is the optimal power suggested for your car. A 30A (7.2kW) charger is enough for most cars. A 40A (9.6kW) station might be useful in the long run, as future generations of EVs might have a higher power acceptance than current EVs.

Charging time depends on the vehicle being charged. In most cases, a 30A station allows you to charge up to five times faster than 110V charging, whereas a 40A station allows up to 7 times faster charging.

Most home charging stations are made for indoor and outdoor installation and work well from -30°C to 50°C (-22°F to 122°F). If you plan on charging outside, we recommend that you verify this aspect since some chargers are only made for inside purposes.

We strongly suggest that you get a cable that is at least 18 ft. long so you can charge your car no matter how it is parked (front or behind).

While stations installed outside are more easily stolen, especially portable models, most of them can be locked with a padlock to prevent it from being stolen. If you want to install your charging station outside, we highly recommend you to choose a station with an anti-theft feature.

Charging station warranties usually last three years and cover the charging station as well as its cables.

Some station models are portable and can be plugged to avoid having to purchase a second charging station. You will need to have an outlet installed in every location in order to plug the station there.

Depending on the selected shipping method, your station should arrive within 1 to 3 or 4 to 7 days, depending on the station.

On any ChargeHub product page, select the station model that you wish to purchase and order to be taken to the checkout. You will usually receive your station within three days after ordering. Once your station has been purchased, you can claim your government rebate, if applicable.

Some provinces offer subsidies for the purchase and installation of a level 2 home charging station:

• Quebec offers $600 for the purchase of the station.